Cisco Configuration Professional hangs

Unanswered Question

I'm trying to use the Cisco Configuration Pro app, but it just hangs.

It never really starts up, it opens a IE window, and that window just hangs, and the CCP splash screen never goes away.

In the log file (catalina.2010-02-01.log), it says:

01.feb.2010 18:34:19 org.apache.coyote.http11.Http11AprProtocol init
INFO: Initializing Coyote HTTP/1.1 on http-8600
01.feb.2010 18:34:19 org.apache.coyote.ajp.AjpAprProtocol init
INFO: Initializing Coyote AJP/1.3 on ajp-8009
01.feb.2010 18:34:19 org.apache.catalina.startup.Catalina load
INFO: Initialization processed in 1440 ms
01.feb.2010 18:34:19 org.apache.catalina.core.StandardService start
INFO: Starting service Catalina
01.feb.2010 18:34:19 org.apache.catalina.core.StandardEngine start
INFO: Starting Servlet Engine: Apache Tomcat/5.5.28
01.feb.2010 18:34:19 org.apache.catalina.core.StandardHost start
INFO: XML validation disabled
01.feb.2010 18:35:24 org.apache.coyote.http11.Http11AprProtocol start
INFO: Starting Coyote HTTP/1.1 on http-8600
01.feb.2010 18:35:24 org.apache.coyote.ajp.AjpAprProtocol start
INFO: Starting Coyote AJP/1.3 on ajp-8009
01.feb.2010 18:35:24 org.apache.catalina.startup.Catalina start
INFO: Server startup in 65432 ms
01.feb.2010 18:43:43 org.apache.coyote.http11.Http11AprProtocol init
INFO: Initializing Coyote HTTP/1.1 on http-8600
01.feb.2010 18:43:43 org.apache.coyote.ajp.AjpAprProtocol init
INFO: Initializing Coyote AJP/1.3 on ajp-8009
01.feb.2010 18:43:43 org.apache.catalina.startup.Catalina load
INFO: Initialization processed in 451 ms
01.feb.2010 18:43:43 org.apache.catalina.core.StandardService start
INFO: Starting service Catalina
01.feb.2010 18:43:43 org.apache.catalina.core.StandardEngine start
INFO: Starting Servlet Engine: Apache Tomcat/5.5.28
01.feb.2010 18:43:43 org.apache.catalina.core.StandardHost start
INFO: XML validation disabled
01.feb.2010 18:43:52 org.apache.coyote.http11.Http11AprProtocol start
INFO: Starting Coyote HTTP/1.1 on http-8600
01.feb.2010 18:43:52 org.apache.coyote.ajp.AjpAprProtocol start
INFO: Starting Coyote AJP/1.3 on ajp-8009
01.feb.2010 18:43:52 org.apache.catalina.startup.Catalina start
INFO: Server startup in 9172 ms

This is the only log file with info in it, all other log files are empty.

I'm using CCP v2.1, IE 8, latest Java and Flash, and Window 7 x64

Anyone else experienced this?

Thanks.

I have this problem too.
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Thanks for answering.

How do I try another browser, when CCP seem to open a Internet Explorer window automatically?

I have no PC with XP, and to reinstall just because Cisco does not know how to program software seems a bit harsh.

Is there a way to start up this "manually", as in starting up some of the .bat files, so it is possible to do some research myself?

Lucien Avramov Tue, 02/02/2010 - 13:58

The issue is obviously on the end user machine.

From your router CLI, you are trying to connect can you please send the outputs:

show run | i ip http

show flash:

MotherTucker Tue, 05/25/2010 - 12:09

Yes, this happened to me.  The solution is to run the CCP app as Administrator (assuming you are running Vista or Windows 7).  So instead of running the app by double-clicking, right-click and select "Run as Administrator".  You also have to do that when you originally installed the CCP app.

Pretty silly.

Bob MacLean Wed, 03/07/2012 - 15:09

Slightly different issue here. I can't use IE because it's locked down by GPO from using ActiveX. Firefox is not so I could use it but I'm using the full version (our routers don't have CCP) so I can't point the browser at the router/ASA/switch.

Is there a way to use Firefox when installing CCP on a workstation (XP)?

tomdarrohn Thu, 12/03/2015 - 08:22

To assist with this thread, I had similar issues with CCP v2.8.

After spending hours on my Windows 8.1 PC with IE 10 and Java 8 v66, reading threads and getting no where, but frustrated, I decided to try installing CCP on a different PC. 

The second PC I installed it on has Windows 7, IE10 and Java 7 v67. After installation, it works like a champ! I was actually surprised how well it worked after all the trouble I had on my Windows 8 PC.

If you are having trouble with CCP on Windows 8, give it a try on 7 with the above parameters.

I hope this helps.

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