Call Transfer not working on UC500

Answered Question
Feb 1st, 2010

Hello,

I have a UC520 on IOS 124-20.T2, it suddenly stopped transfering calls. When you hit transfer and try to put in the extension – all that comes up is a “1”, local exensions start with "1" and it does not let you add remaining numbers.

thanks

hasrat


I have this problem too.
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Correct Answer by masoodrana about 6 years 10 months ago

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markbatts Tue, 02/02/2010 - 02:39

Hi,

Do you have a copy of the config, i would check what the transfer-pattern is configured as

mark

Hasrat Raja Wed, 02/03/2010 - 13:36

Hi Mark,

I upgraded IOS and it fixed the problem, today I added MoH config over fxo port and it is broke again, here is the relevant config,

I have attached output of debug voice ccapi inout also:

!
voice-port 0/1/0
signal loopStart live-feed
input gain 2
description To MoH Live Feed
!
dial-peer voice 2000 pots
description ** MOH Port **
destination-pattern 8888
port 0/1/0
no sip-register
!
telephony-service
multicast moh 239.12.13.1 port 2000

!
ephone-dn  30
number 1 no-reg primary
moh ip 239.12.13.1 port 2000 out-call 8888
!
!

!

telephony-service
video
em logout 0:0 0:0 0:0
max-ephones 40
max-dn 160
ip source-address 172.18.1.10 port 2000
max-redirect 10
calling-number initiator
system message Webber & Thies UC500
url services http://172.18.1.11/voiceview/common/login.do
url authentication http://172.18.1.11/voiceview/authentication/authenticate.do
load 7914 S00105000300
load 7915-12 B015-1-0-3
load 7915-24 B015-1-0-3
load 7916-12 B016-1-0-3
load 7916-24 B016-1-0-3
load 7906 SCCP11.8-4-2S
load 7911 SCCP11.8-4-2S
load 7921 CP7921G-1.2.1
load 7931 SCCP31.8-4-2S
load 7936 cmterm_7936.3-3-16-0
load 7937 apps37sccp.1-3-2-0
load 7960-7940 P00308001000
load 7941 SCCP41.8-4-2S
load 7941GE SCCP41.8-4-2S
load 7942 SCCP42.8-4-2S
load 7945 SCCP45.8-4-2S
load 7961 SCCP41.8-4-2S
load 7961GE SCCP41.8-4-2S
load 7962 SCCP42.8-4-2S
load 7965 SCCP45.8-4-2S
load 7970 SCCP70.8-4-2S
load 7971 SCCP70.8-4-2S
load 7975 SCCP75.8-4-2S
load 521G-524G cp524g-8-1-16b
time-zone 8
voicemail 400
max-conferences 8 gain -6
multicast moh 239.12.13.1 port 2000
web admin system name admin secret 5 $1$PIsK$Q1CqAc7vqUqF14zAcZxjY1
dn-webedit
time-webedit
transfer-system full-consult
transfer-pattern 8.T
transfer-pattern .T
transfer-pattern *... blind
secondary-dialtone 8
create cnf-files version-stamp 7960 Feb 03 2010 14:43:58
!

thanks

hasrat

Attachment: 
Hasrat Raja Thu, 02/04/2010 - 10:56

Hi,

it is fixed, internal extensions begin with "1" and the ephone-dn for MOH has number 1 configured which was causing the calls to fail. I ran debug ephone detail mac-address 0024.C4BD.68A7 and was able to see the error:

025251: Feb  4 11:18:58.751 CST: ephone-1[0/14][SEP0024C4BD68A7]:
bulk_speeddial_check_new_digit: button= 1 state FAIL_MATCH

lesson learnt, should never use a number, always use alphabets,

current working config is as follows,

!

ephone-dn  30
number BCD no-reg primary
moh ip 239.12.13.1 port 2000 out-call 8888
!

hasrat

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