how to check seat License consumed in IPCC for CAD & CSD logins

Unanswered Question
Feb 2nd, 2010


My network is having UCCX 7.0(1) build 168 with enhanced license. Supervisor has to login into both CAD & CSD to have call intervention feature.

How many seat license are consumed when a supervisor login into CAD & CSD both at a time? How to check real time status of seat license consumed on UCCX server?


Abhas Jain

I have this problem too.
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Run the program ShowLicenseUsage.exe - it's probably in Program Files\Cisco\Desktop\bin but I am not an Express person and cannot be sure of the location.

It will show you which IP addresses are using the Admin program and a Seat (Supervisor or Agent) licence.

You don't need to differentiate between Agents and Supervisors - same licence. You obviously know which machines you installed the Supervsior software on, so possibly you can figure it out, but I'm guessing you don't care.




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