Hopefully easy IPCC script /Announcement question

Unanswered Question
Feb 2nd, 2010
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I am new to using forums so please forgive any faux pas.

I have IPCC Express Enhanced 4.04

How do I keep the "Welcome to the Automated Attendant" announcement from coming up at the end of the greeting I have in place?

Thanks in advnace for any guidance.

Tania Horne

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Jonathan Schulenberg Tue, 02/02/2010 - 07:23
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The script must have another step in it that is playing that prompt. If it isn't clear what step is the culpret, you can start by performing a Reactive Debug of the script and walking through it step by step. When you hear the undesired prompt you can remove it.

Are you using the default aa.aef script?

If so, what changes did you make to it? I believe you can change that greeting prompt from the application parameters.


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