02-02-2010 07:39 AM - edited 03-19-2019 12:23 AM
We have upgraded CallManager to 7.1.3 from Version 4.0. I made sure everyone had logged out Extension mobility, but now we have users that can login to a phone but the logout is missing after they login.
02-02-2010 08:49 AM
The Device Profile needs to be subscribed to the Extension Mobility service if it is not set for Enterprise Subscription (i.e. every device is subscribed).
02-02-2010 09:07 AM
The Device Profiles are subscribed to the Extension Mobility service, and the users are able to login but they cannot logout. The logout is missing from the screen under Extension Mobility. And it is not all users but about 30% of users.
02-02-2010 09:23 PM
Please check if the IP phone is subscribed with extension mobility service because we had faced similar issue.
02-03-2010 03:45 AM
Make sure that you are not facing any replication issue.
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