UC500 Phone "Deceased"

Answered Question
Feb 2nd, 2010

I am currently working an issue in which an ephone status show "deceased".  This particular phone has been "deceased" 3 times in the last 3 months, and no other phone has experienced any issues.  This phone is running off a small switch which is getting it's link from a fiber to copper transceiver.

Any thoughts?  Or info about why the phone is deceased?

Thanks,
Jeff

I have this problem too.
0 votes
Correct Answer by Marcos Hernandez about 6 years 10 months ago

DECEASED status indicates that the connection to the Cisco Unified IP phone was closed because of a keepalive timeout. You have a connectivity problem that needs to be fixed.


Thanks,

Marcos

Correct Answer by Steven Smith about 6 years 10 months ago

Deceased means the phone unregistered due to a keep alive timeout.  Unfortunately, it probably means a network problem.  I would check cabling, the switches, and everything in between the devices.  You might try upgrading the phone firmware, but that is really a shot in the dark.

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Correct Answer
Steven Smith Tue, 02/02/2010 - 08:16

Deceased means the phone unregistered due to a keep alive timeout.  Unfortunately, it probably means a network problem.  I would check cabling, the switches, and everything in between the devices.  You might try upgrading the phone firmware, but that is really a shot in the dark.

Correct Answer
Marcos Hernandez Tue, 02/02/2010 - 08:16

DECEASED status indicates that the connection to the Cisco Unified IP phone was closed because of a keepalive timeout. You have a connectivity problem that needs to be fixed.


Thanks,

Marcos

MICHAEL JOHNSON Thu, 04/29/2010 - 14:02

What if the "phone" changes? Could the ESW switch be bad? We have had this happen 4 times in less than a week to 4 different phones. Only pattern is same ESW switch.

Is there a way to UP the keep-alive?

Ray Long Sat, 05/01/2010 - 00:15

The default keepalive setting for ephones and telephony-service is 30 secs. If configured in ephone config mode, this keepalive setting takes priority over the global telephony-service keepalive.

From the CME command reference http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/command/reference/cme_k1ht.html

The following example sets the ephone keepalive interval to 300 seconds:

Router(config)#ephone  1
Router(config)#keepalive 300

or

The following example sets the telephony-service keepalive time interval to 40 seconds:

Router(config)#telephony-service
Router(config-telephony)#keepalive 40

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