I have an IPCC version 3.5.4. In the workflow all agents calls are recorded automatically. They go into a folder on the IPCC server c:\Program-Files\cisco\desktopConfig\Audiofiles.. Is there any spot where I can change this location to another secure server.. I need to have the wav files encrypted to meet a security guideline,,
I cannot tell how the wav file get moved from the Agent desktop to the IPCC server.
Any help would be appreciated.