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phone ring duration

doshinimit
Level 1
Level 1

‎02-03-2010 12:06 AM - edited ‎03-14-2019 05:12 AM

Hello all,

Can any one help me out how to increase the number of rings on phones which are part of one call flow?

Thanks & Regards,

Nimit

1 person had this problem
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3 Replies 3

Irfan Tariq Javed
Level 1
Level 1

‎02-03-2010 01:31 AM

Are you asking to how to increase rings for RONA ???

0 Helpful

doshinimit
Level 1
Level 1
In response to Irfan Tariq Javed

‎02-03-2010 02:27 AM

Hi Irfan,

Thanks for your response.

Yes..i mean RONA...i want to increase the number of rings on each agent.

How can we achieve in IPCC express 7.0

Thanks & Regards,

Nimit

0 Helpful

Irfan Tariq Javed
Level 1
Level 1
In response to doshinimit

‎02-03-2010 03:03 AM

you need to increase timeout value in Select Resource step in RONA Script . by de

fault it is 12 sec .

0 Helpful
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