Deploying the following CIVS Solution and running into issues with various components:
Upgraded VSMS/VSOM from 4.0/6.0 to 4.2.1/6.2.1 on Same SVR
CIVS-IPC-2500 FW 1.1.1 and 2.1.2
VSOM not displaying video feeds
-configured 15 IPC-2500 ( 2 units have FW 2.1.2 and other 13 FW1.1.1)
-enabled HTTP on IPCs
-configured userid20 - vsom pwd $sEcuR4!567$
-set up auth on VSOM to match userid20
-matched VSOM/IPC access info
Able to click on camera IP in VSOM and browse to the IPC via the VSM and admin the camera. When goto view feeds the layout comes up and error msgs populate the screen with unable to connect, client resource issues, ect.
The client PC has 2 Quad Cores - 4 processors, 8GB Ram, Nvidia T4800 1.5G display card and I am able to view these same cameras directly with the same PC.
Looking at the RN is states the following and would like to ask for more clarity on the following with some details-What is installed properly? What is not?
If you are using the Cisco Video Surveillance Operations Manager, it may take a few attempts to bring up video the first time that a standard definition IP camera is selected
Verify there are no firewalls enabled on server?
Verify that VSM is installed properly <---How do you determine if it is properly installed?
Verify that the VSM driver, dp_cisco, for the standard definition IP camera is installed properly ,<
-TAC stated to remove special characters from vsom/ipc pwd
-Make sure using IE 6 or 7
-upgrade FW on 2500's - I have 2 with 2.1.2 and they do not display -
How can I troubleshoot to determine the cause of the error msg? What does VSOM use to reach the camera feed as it displays the feed's name and not ip?