can't get phones to register with CME

dhalevi · ‎02-03-2010

hi All,

I am trying to setup a lab with some cp-7940g phones and a 1760 running cme. I have gone through all the configuration steps in the Cisco Unified Communications Manager Guide.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmeadm.html

But I can't get the phones to register with CME. The phones get an IP address, they grab the config files, get assigned an extension number, but I can't make any calls between the phones. Can someone please suggest what trouble shooting steps I can take to see what is going wrong?

Here is the config,

!
voice register global
mode cme
source-address 7.10.10.1 port 5060
max-dn 100
max-pool 24
load 7960-7940 P0S3-07-5-00
tftp-path tftp://7.10.10.3
file text
create profile sync 0002872765459579
!
voice register dn 1
number 211
!
voice register dn 2
number 212
!
voice register dn 3
number 515
after-hour exempt
name Jose
label phone3
!
voice register dn 17
number 7001
!
voice register pool 1
id mac 000D.28F3.544D
type 7940
number 1 dn 17
codec g711ulaw
!
voice register pool 2
id mac 000C.CEBD.D1F8
type 7940
number 1 dn 2
codec g711ulaw
!
voice register pool 3
id mac 0015.6338.420A
type 7940
number 1 dn 3
codec g711ulaw

1760cme#sho voice register all
VOICE REGISTER GLOBAL
=====================
CONFIG [Version=4.1(0)]
========================
Version 4.1(0)
Mode is cme
Max-pool is 24
Max-dn is 100
Source-address is 7.10.10.1 port 5060
Load 7960-40 is P0S3-07-5-00
Time-format is 12
Date-format is M/D/Y
Time-zone is 5
Hold-alert is disabled
Mwi stutter is disabled
Mwi registration for full E.164 is disabled
Forwarding local is enabled
Dst auto adjust is enabled
    start at Apr week 1 day Sun time 02:00
    stop at Oct week 8 day Sun time 02:00
Max redirect number is 5
Telnet Level: 0
Tftp path is tftp://7.10.10.3
Generate text file is enabled
Tftp files are created, current syncinfo 0002872765459579
OS79XX.TXT is created.
timeout interdigit 10
network-locale[0] US    (This is the default network locale for this box)
network-locale[1] US
network-locale[2] US
network-locale[3] US
network-locale[4] US
user-locale[0] US    (This is the default user locale for this box)
user-locale[1] US
user-locale[2] US
user-locale[3] US
user-locale[4] US

VOICE REGISTER DN
=================
Dn Tag 1
Config:
Number is 211
Preference is 0
Huntstop is disabled
Auto answer is disabled
Dn Tag 2
Config:
Number is 212
Preference is 0
Huntstop is disabled
Auto answer is disabled
Dn Tag 3
Config:
Number is 515
Preference is 0
Huntstop is disabled
Name Jose
Auto answer is disabled
Label is phone3
after-hour exempt
Dn Tag 17
Config:
Number is 7001
Preference is 0
Huntstop is disabled
Auto answer is disabled

VOICE REGISTER TEMPLATE
=======================

VOICE REGISTER DIALPLAN
=======================

VOICE REGISTER POOL
===================
Pool Tag 1
Config:
Mac address is 000D.28F3.544D
Type is 7940
Number list 1 : DN 17
Proxy Ip address is 0.0.0.0
DTMF Relay is disabled
Call Waiting is enabled
DnD is disabled
keep-conference is enabled
service-control mechanism is not supported

Dialpeers created:

Statistics:
Active registrations : 0

Total Registration Statistics
    Registration requests : 0
    Registration success   : 0
    Registration failed    : 0
    unRegister requests    : 0
    unRegister success     : 0
    unRegister failed      : 0

Pool Tag 2
Config:
Mac address is 000C.CEBD.D1F8
Type is 7940
Number list 1 : DN 2
Proxy Ip address is 0.0.0.0
DTMF Relay is disabled
Call Waiting is enabled
DnD is disabled
keep-conference is enabled
service-control mechanism is not supported
registration Call ID is 000ccebd-d1f80002-23a81b9a-38a192f9@7.10.10.15
active primary line is: 212

contact IP address: 7.10.10.15 port 5060

Dialpeers created:

Statistics:
Active registrations : 0

Total Registration Statistics
    Registration requests : 2
    Registration success   : 2
    Registration failed    : 0
    unRegister requests    : 2
    unRegister success     : 2
    unRegister failed      : 0

Pool Tag 3
Config:
Mac address is 0015.6338.420A
Type is 7940
Number list 1 : DN 3
Proxy Ip address is 0.0.0.0
DTMF Relay is disabled
Call Waiting is enabled
DnD is disabled
keep-conference is enabled
service-control mechanism is not supported

Dialpeers created:

Statistics:
Active registrations : 0

Total Registration Statistics
    Registration requests : 0
    Registration success   : 0
    Registration failed    : 0
    unRegister requests    : 0
    unRegister success     : 0
    unRegister failed      : 0

1760cme#

paolo bevilacqua · ‎02-03-2010

Why SIP mode ?

Switch phones to SCCP firmware and you will enjoy troublefree operation and a lot of more features.

The if still troubles, post in voice section, not here.

dhalevi · ‎02-04-2010

hi Paolo,

I was afraid you were going to say this. But I want to learn how to implement both SIP and SCCP. Can you suggest how to find out why the phones are not registering? Is there a good debug command to use for this?

thanks!

dhalevi · ‎02-04-2010

Problem solved. I was using 7-5-00 firmware on the phones. I changed to firmware 8-12-00 and it now seems to be working.

paolo bevilacqua · ‎02-04-2010

SCCP Advice remains.

CME + SIP = +problems -features.

As your expereince just demonstrated.