encounter issue that for new installation CUCM and CUP. I do follow the guide from lab doc, evry thing able to configure no error. But from the CUPC it shown conneeted, found out that only IM is working, the Desk Phone and Softphone not function. In health check of CUPC shown "Desk Phone and Softphone" no connectted. In CUCM the UPC not register in Device> phone. Verify with the CUP - CTI config, look ok. And the user/UPC is asssociated.
any idea ? pls advice or pls advice any doc procedure. Appreciate for the help. Thanks.
CUCM version 220.127.116.1101-2
CUP version 18.104.22.16800-37