CUPC not able register in CUCM

potan · ‎02-03-2010

Hi ;

encounter issue that for new installation CUCM and CUP. I do follow the guide from lab doc, evry thing able to configure no error. But from the CUPC it shown conneeted, found out that only IM is working, the Desk Phone and Softphone not function. In health check of CUPC shown "Desk Phone and Softphone" no connectted. In CUCM the UPC not register in Device> phone. Verify with the CUP - CTI config, look ok. And the user/UPC is asssociated.

any idea ? pls advice or pls advice any doc procedure. Appreciate for the help. Thanks.

rgds

tan

CUCM version 7.0.1.11101-2
CUP version 7.0.2.10000-37

htluo · ‎02-03-2010

On CUCM > User Management > End User, do you have "Primary Extension" configured for the user?

Thanks!

Michael

http://htluo.blogspot.com

potan · ‎02-03-2010

yes, alrady put in. But CUPC still not able to register in

CUCM.

any more idea or advice ? Thanks.

rgds

tan

seaman0555 · ‎02-09-2010

Is the user CTI enabled? Are they licensed for CUPC and CUPS? make sure the softphone is not CTI enabled, and the user associated, mark sure the desk phone is CTI enabled, and the line is not CTI enabled