CAR CDR Analysis and Reporting

Unanswered Question
Feb 3rd, 2010
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I am running CUCM 7.1.2a


On trying to run certain CAR reports namely any device reports/ Route plan - Route Pattern reports


I get the error

Error Code

Error Description

10011

System Error. Contact System Administrator.



All other reports seem to work.I also see that other people have had this problem on other versions of  CUCM. Any ideas anyone
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Overall Rating: 5 (1 ratings)
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Rob Huffman Thu, 02/04/2010 - 05:26
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Hi Luis,


Nice find here (+5 points for this good work)


Cheers!

Rob

p.horwood Thu, 02/04/2010 - 05:31
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I'll give it a try today. As Rob says a great spot


Paul Horwood

p.horwood Thu, 02/04/2010 - 06:57
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Sadly I tried all 4 solutions and none of them worked



Paul Horwood

Rob Huffman Thu, 02/04/2010 - 07:32
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Hey Paul,



It looks like this bug






CSCsz46571 Bug Details Bug #16 of 72 | < Previous | Next >




CDR: PDF Route Pattern utilization report fails with 10011 System Error
Symptom:

Unable to generate PDF reports for Device Reports -> Route Plan -> Route Pattern/Hunt Pilot Utilization. The following error message is displayed:

"10011  System Error. Contact System Administrator."


Workaround:

Instead of generating a PDF report, generate a CSV report
Status
Fixed             

Severity        
3 - moderate


Last Modified
In Last Year        

Product
Cisco Unified Communications Manager (CallManager)         

Technology


1st Found-In
7.0(2)       
           
Fixed-In
7.1(2.39000.38)
7.0(2.21017.1)
7.1(2.21001.1)
7.1(3.10000.11)





Hope this helps!

Rob

lusandi Thu, 02/04/2010 - 08:35
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Hello,


I would like to confirm whit you if you can create the csv files?

or you just can not create the reports?


I will be waiting for the information.


Thanks,

p.horwood Thu, 02/04/2010 - 09:22
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Luis,


User Reports, System Reports and searching the CDR all work and that includes csv and pdf. My problem is I cannot get the Device reports to work namely Route List/Group Route Pattern Utilization



Paul


0131 448 4988

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