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5
Helpful
7
Replies

CAR CDR Analysis and Reporting

p.horwood
Level 1
Level 1

I am running CUCM 7.1.2a

On trying to run certain CAR reports namely any device reports/ Route plan - Route Pattern reports

I get the error

Error Code

Error Description

10011

System Error. Contact System Administrator.

All other reports seem to work.
I also see that other people have had this problem on other versions of  CUCM.
Any ideas anyone
7 Replies 7

lusandi
Level 1
Level 1

Hello,

I hope this can help you.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080933fcf.shtml#problem1

If you need something else please let me know.

Hi Luis,

Nice find here (+5 points for this good work)

Cheers!

Rob

I'll give it a try today. As Rob says a great spot

Paul Horwood

Sadly I tried all 4 solutions and none of them worked

Paul Horwood

Rob Huffman
Hall of Fame
Hall of Fame

Hey Paul,

It looks like this bug

CSCsz46571 Bug Details Bug #16 of 72 | < Previous | Next >

CDR: PDF Route Pattern utilization report fails with 10011 System Error
Symptom:

Unable to generate PDF reports for Device Reports -> Route Plan -> Route Pattern/Hunt Pilot Utilization. The following error message is displayed:

"10011  System Error. Contact System Administrator."


Workaround:

Instead of generating a PDF report, generate a CSV report
Status
Fixed             

Severity        
3 - moderate


Last Modified
In Last Year        

Product
Cisco Unified Communications Manager (CallManager)         

Technology


1st Found-In
7.0(2)       
           
Fixed-In
7.1(2.39000.38)
7.0(2.21017.1)
7.1(2.21001.1)
7.1(3.10000.11)

Hope this helps!

Rob

lusandi
Level 1
Level 1

Hello,

I would like to confirm whit you if you can create the csv files?

or you just can not create the reports?

I will be waiting for the information.

Thanks,

Luis,

User Reports, System Reports and searching the CDR all work and that includes csv and pdf. My problem is I cannot get the Device reports to work namely Route List/Group Route Pattern Utilization

Paul

0131 448 4988

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