CAR CDR Analysis and Reporting

p.horwood · ‎02-03-2010

I am running CUCM 7.1.2a

On trying to run certain CAR reports namely any device reports/ Route plan - Route Pattern reports

I get the error

*Error Code*	*Error Description*
10011	System Error. Contact System Administrator.

All other reports seem to work.I also see that other people have had this problem on other versions of CUCM. Any ideas anyone

lusandi · ‎02-03-2010

Hello,

I hope this can help you.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080933fcf.shtml#problem1

If you need something else please let me know.

Rob Huffman · ‎02-04-2010

Hi Luis,

Nice find here (+5 points for this good work)

Cheers!

Rob

p.horwood · ‎02-04-2010

I'll give it a try today. As Rob says a great spot

Paul Horwood

p.horwood · ‎02-04-2010

Sadly I tried all 4 solutions and none of them worked

Paul Horwood

Rob Huffman · ‎02-04-2010

Hey Paul,

It looks like this bug

CSCsz46571 Bug Details	Bug #16 of 72 \| < Previous \| Next >

CDR: PDF Route Pattern utilization report fails with 10011 System Error
Symptom: Unable to generate PDF reports for Device Reports -> Route Plan -> Route Pattern/Hunt Pilot Utilization. The following error message is displayed: "10011 System Error. Contact System Administrator." Workaround: Instead of generating a PDF report, generate a CSV report	Status Fixed Severity 3 - moderate Last Modified In Last Year Product Cisco Unified Communications Manager (CallManager) Technology 1st Found-In 7.0(2) Fixed-In 7.1(2.39000.38) 7.0(2.21017.1) 7.1(2.21001.1) 7.1(3.10000.11)

Hope this helps!

Rob

lusandi · ‎02-04-2010

Hello,

I would like to confirm whit you if you can create the csv files?

or you just can not create the reports?

I will be waiting for the information.

Thanks,

p.horwood · ‎02-04-2010

Luis,

User Reports, System Reports and searching the CDR all work and that includes csv and pdf. My problem is I cannot get the Device reports to work namely Route List/Group Route Pattern Utilization

Paul

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