Can't Dial in IP Telephony

Unanswered Question
Feb 3rd, 2010

I installed and configured IP Telephony. When I entered the phone number with and without dialing a 9 first, and press the Dial Button, it doesn't then. After a few seconds, it just exited. I checked my configurations and everything looks good.

Not sure where else to check.

Thanks,

jamison

I have this problem too.
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Paolo Bevilacqua Thu, 02/04/2010 - 00:09

Since you have no previous experience, your configurations may be likely wrong.

So you should have these reviewed before assuming you have to look for something else.

jroderick007 Thu, 02/04/2010 - 09:57

Thank you for your reply. Yes, I am new at this. We are VoIP with Cisco IP Phone 7960. I have purchased a version of 7.0.3.3 of IP Communicator (SoftPhone) that I installed on my pc and using the number pad of my keyboard to dial my cell phone for testing,  to test for our offsite workers. I have prepared and configured my Cisco Call Manager and gotten my softphone to able to grab ldap configration, from the look of it the softphone able to open without error. When I enter a phone number with a 9, and without, and then press the Dial button or press the Enter key on my keyboard, it doesn't dial.

Below is from my Call Manager.

Product Type:

Cisco IP Communicator

Device Protocol:

SCCP

Device Information

Registration

Registered with Cisco Unified Communications Manager VMS-CUCMBE

IPv4 Address

10.0.0.210

Active Load ID

Unknown

Device is Active

Device is trusted

Device Name

Description

Device Pool

View Details

Common Device Configuration

View Details

Phone Button Template

Softkey Template

Common Phone Profile

Calling Search Space

AAR Calling Search Space

Media Resource Group List

User Hold MOH Audio Source

Network Hold MOH Audio Source

Location

AAR Group

User Locale

Network Locale

Built In Bridge

Privacy

Device Mobility Mode

View Current Device Mobility Settings

Owner User ID

Phone Suite

Services Provisioning

Primary Phone

Phone Load Name

Single Button Barge

Join Across Lines

Use Trusted Relay Point

BLF Audible Alert Setting (Phone Idle)

BLF Audible Alert Setting (Phone Busy)

Always Use Prime Line

Always Use Prime Line for Voice Message

Calling Party Transformation CSS

Geolocation

Use Device Pool Calling Party Transformation CSS

Retry Video Call as Audio

Ignore Presentation Indicators (internal calls only)

Allow Control of Device from CTI

Logged Into Hunt Group

Remote Device

Protocol Specific Information

Packet Capture Mode

Packet Capture Duration

Presence Group

Device Security Profile

SUBSCRIBE Calling Search Space

Unattended Port

Require DTMF Reception

RFC2833 Disabled

Certification Authority Proxy Function (CAPF) Information

Certificate Operation

Authentication Mode

Authentication String

Key Size (Bits)

Operation Completes By

(YYYY:MM:DD:HH) 

Certificate Operation Status:

None

Note: Security Profile Contains Addition CAPF Settings.

External Data Locations Information (Leave blank to use default)

Information

Directory

Messages

Services

Authentication Server

Proxy Server

Idle

Idle Timer (seconds)

Extension Information

Enable Extension Mobility

Log Out Profile

Log in Time

< None >

Log out Time

< None >

MLPP Information

MLPP Domain

MLPP Indication

MLPP Preemption

Do Not Disturb

Do Not Disturb

DND Option

DND Incoming Call Alert

Product Specific Configuration Layout

https://vms-cucmbe:8443/ccmadmin/gendeviceEdit.do?key=6e52d3aa-1042-39b6-147d-085ce4f65d29

Disable Speakerphone

Auto Line Select

IP Address Autodetection URL

LDAP Server Information File

RTP Port Range Start

RTP Port Range End

Settings Access

Verify Software Versions

Video Capabilities

Web Access

RTCP

"more" Soft Key Timer

Auto Call Select

Advertise G.722 Codec

Product Type:

Cisco IP Communicator

Device Protocol:

SCCP

Device Information

Registration

Registered with Cisco Unified Communications Manager VMS-CUCMBE

IPv4 Address

10.0.0.210

Active Load ID

Unknown

Device is Active

Device is trusted

Device Name

Description

Device Pool

View Details

Common Device Configuration

View Details

Phone Button Template

Softkey Template

Common Phone Profile

Calling Search Space

AAR Calling Search Space

Media Resource Group List

User Hold MOH Audio Source

Network Hold MOH Audio Source

Location

AAR Group

User Locale

Network Locale

Built In Bridge

Privacy

Device Mobility Mode

View Current Device Mobility Settings

Owner User ID

Phone Suite

Services Provisioning

Primary Phone

Phone Load Name

Single Button Barge

Join Across Lines

Use Trusted Relay Point

BLF Audible Alert Setting (Phone Idle)

BLF Audible Alert Setting (Phone Busy)

Always Use Prime Line

Always Use Prime Line for Voice Message

Calling Party Transformation CSS

Geolocation

Use Device Pool Calling Party Transformation CSS

Retry Video Call as Audio

Ignore Presentation Indicators (internal calls only)

Allow Control of Device from CTI

Logged Into Hunt Group

Remote Device

Protocol Specific Information

Packet Capture Mode

Packet Capture Duration

Presence Group

Device Security Profile

SUBSCRIBE Calling Search Space

Unattended Port

Require DTMF Reception

RFC2833 Disabled

Certification Authority Proxy Function (CAPF) Information

Certificate Operation

Authentication Mode

Authentication String

Key Size (Bits)

Operation Completes By

(YYYY:MM:DD:HH) 

Certificate Operation Status:

None

Note: Security Profile Contains Addition CAPF Settings.

External Data Locations Information (Leave blank to use default)

Information

Directory

Messages

Services

Authentication Server

Proxy Server

Idle

Idle Timer (seconds)

Extension Information

Enable Extension Mobility

Log Out Profile

Log in Time

< None >

Log out Time

< None >

MLPP Information

MLPP Domain

MLPP Indication

MLPP Preemption

Do Not Disturb

Do Not Disturb

DND Option

DND Incoming Call Alert

Product Specific Configuration Layout

https://vms-cucmbe:8443/ccmadmin/gendeviceEdit.do?key=6e52d3aa-1042-39b6-147d-085ce4f65d29

Disable Speakerphone

Auto Line Select

IP Address Autodetection URL

LDAP Server Information File

RTP Port Range Start

RTP Port Range End

Settings Access

Verify Software Versions

Video Capabilities

Web Access

RTCP

"more" Soft Key Timer

Auto Call Select

Advertise G.722 Codec

attached is the screen shot of my softphone.

Thank you in advance for your  expertise and tuteledge

CHRIS CHARLEBOIS Thu, 02/04/2010 - 06:33

OK...  You installed 'IP Telephony'...  Are we talking about Cisco CUCM?  Version 4.x, 5.x, 6.x, 7.x?  Asterix?  3Com? Avaya?  Nortel?  Skype?  Vonage?

And you entered a phone number...  On your computer?  With a softphone?  Through Outlook dialer?  On a physical IP phone?  On an analog phone?  On a cell phone?  On a tin can with a string?

And you checked your configurations...  On your router?  Your voice gateway?  Your phone?  Your computer?  Your VCR?  Your digital wristwatch?

We have no idea what you are running or how so there is no way to know what is wrong.

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