Diversion to an External number on No Answer (Partially SOLVED!!!)

Unanswered Question
Feb 3rd, 2010

Hi I would like to setup a diversion to an external number if extension 100 is unanswered after a set time.

I have it working but I can't seem to get it to work in with the current AA


What I want to do is when a call comes in on Line 1 only AA answers it and then transfers the call to Ext 100, if Ext 100 doesn't answer the call within 10 seconds then the call is diverted to a mobile phone number.

Here are my current settings.

SPA900 > Voice > SIP

Auto Attendant Parameters

AA Dial Plan 1: (50xx|xxxx.)

AA script 1: <aa><form id="dir" type="node"><audio src="prompt1" bargein="T"/><xfer name="ext" target="100"/></form></aa>

SPA900 > Voice > Line 1

Subscriber Information

Contact List: 100, cfwd NoAns=9xxxxxxxxxx (THIS WORKS FINE)

Contact List: aa, cfwd NoAns=9xxxxxxxxxx (AA WORKS BUT FAILS TO DIVERT AFTER 10sec NO ANSWER)

Cfwd No Ans Delay: 10

Proxy and Registration

CFWD Bridge Mode: all

XFER Bridge Mode: all

I would also like to setup a night time AA that simply answers any calls that come in on Line 1 play them a recordered message then hangs up.

If any one can help me with this it would be greatly appreciated.

Cheers

Paul

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paulkovac Wed, 02/03/2010 - 19:16

OK Nailed it with a Hunt Rule in the contact list.

SPA9000 > Voice > Line 1

Contact List: aa,100,hunt=re;15;1,cfwd=9xxxxxxxxxx

Cfwd No Ans Delay: 12

xxxxxxxxxx represents phone number to divert to

Now works like a dream, AA picks up in 2 secs then blink transfers to Ext 100, this Ext then has 15sec to pick up. However as I have set the Cfwd No Answer Delay to 12 it will dirvert the call is there is no answer in 12 secs.

Even uses the same line that the call came in on.

Cheers

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