WebView problem post upgrade.

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Feb 4th, 2010
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I upgraded from ICM 7.2.3 to 7.2.7 and the only two reports that do not work now in WebView are the custom reports. These reports were set up way before I was here and I have hit a wall. When you run these two report the grey areas appear but no data. The stored procedure that runs to copy ther required data to the custom report db is working, I see current data but nothing through the web portal.

Has anyone seen this or have any ideas how to get them working again ?

Thanks !

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Nathan Luk Thu, 02/04/2010 - 16:22
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Do you have a copy of Infomaker? Can you see if you run a manual retrieve data in the report in Infomaker if it pulls out data? If it does you might be a little hard up as it will then be a webview issue which Cisco probably won't look at under a normal SmartNet contract since it's a custom report. Also, you might need to recreate the report in the 10.5 version of Infomaker if the report was created in an old version as I think 7.2(7) requires Infomaker 10.5 as opposed to 10.2 in 7.2(3) from memory.




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