How do I route an extension to a recorded message, then hang up?

Unanswered Question
Feb 4th, 2010
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Here's an easy one for somebody...

I rec'd a request to setup an extension that calls can be transferred to internally that does the following:

The caller will hear a prerecorded product information message. then the system should hang up.

There's no requirement for a voicemail box or a physical phone.

Would anyone be able to provide detailed instructions or refer me to a website that has the procedure?

Thanks in advance for the help...    BTW, we're running Unified Call Mgr version

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Overall Rating: 5 (1 ratings)
Ginger Dillon Thu, 02/04/2010 - 16:14
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Hi -

If you have Unity or Unity Connection it is really easy.  Assuming you have one or the other:

1.  In CUCM on the directory number config forward all calls to voicemail.  Include the voicemail profile on the DN config.

2.  Create a call handler with the same extension as the extension number that is forwarding to voicemail.

3.  Set the schedule to All Hours.

4.  Record a greeting you want callers to hear.

5.  Set the After Message action to Hang Up.  The default is to take a message.

6.  Test and you should be OK.

Hope this helps!  Ginger

Rob Huffman Fri, 02/05/2010 - 06:27
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Hi Forrest,

Just to add one small note to the great tips from my friend Ginger (+5 points "G")

For the "virtual" portion config DN in CUCM use a CTI-RP to setup your new

Directory Number. As Ginger points out this can then be set for CFWDALL

to the Unity or Unity Connection Pilot # to get this show on the road




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