How do I route an extension to a recorded message, then hang up?

Unanswered Question
Feb 4th, 2010
User Badges:

Here's an easy one for somebody...


I rec'd a request to setup an extension that calls can be transferred to internally that does the following:


The caller will hear a prerecorded product information message. then the system should hang up.

There's no requirement for a voicemail box or a physical phone.


Would anyone be able to provide detailed instructions or refer me to a website that has the procedure?



Thanks in advance for the help...    BTW, we're running Unified Call Mgr version 6.1.2.1113-2

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (1 ratings)
Loading.
Ginger Dillon Thu, 02/04/2010 - 16:14
User Badges:
  • Blue, 1500 points or more

Hi -

If you have Unity or Unity Connection it is really easy.  Assuming you have one or the other:

1.  In CUCM on the directory number config forward all calls to voicemail.  Include the voicemail profile on the DN config.

2.  Create a call handler with the same extension as the extension number that is forwarding to voicemail.

3.  Set the schedule to All Hours.

4.  Record a greeting you want callers to hear.

5.  Set the After Message action to Hang Up.  The default is to take a message.

6.  Test and you should be OK.

Hope this helps!  Ginger

Rob Huffman Fri, 02/05/2010 - 06:27
User Badges:
  • Super Red, 40000 points or more
  • Hall of Fame,

    Founding Member

  • Cisco Designated VIP,

    2017 IP Telephony, Unified Communications

Hi Forrest,


Just to add one small note to the great tips from my friend Ginger (+5 points "G")


For the "virtual" portion config DN in CUCM use a CTI-RP to setup your new

Directory Number. As Ginger points out this can then be set for CFWDALL

to the Unity or Unity Connection Pilot # to get this show on the road



Cheers!

Rob

Actions

This Discussion

Related Content