How do I route an extension to a recorded message, then hang up?

forrestdickinson · ‎02-04-2010

Here's an easy one for somebody...

I rec'd a request to setup an extension that calls can be transferred to internally that does the following:

The caller will hear a prerecorded product information message. then the system should hang up.

There's no requirement for a voicemail box or a physical phone.

Would anyone be able to provide detailed instructions or refer me to a website that has the procedure?

Thanks in advance for the help... BTW, we're running Unified Call Mgr version 6.1.2.1113-2

Ginger Dillon · ‎02-04-2010

Hi -

If you have Unity or Unity Connection it is really easy. Assuming you have one or the other:

1. In CUCM on the directory number config forward all calls to voicemail. Include the voicemail profile on the DN config.

2. Create a call handler with the same extension as the extension number that is forwarding to voicemail.

3. Set the schedule to All Hours.

4. Record a greeting you want callers to hear.

5. Set the After Message action to Hang Up. The default is to take a message.

6. Test and you should be OK.

Hope this helps! Ginger

Rob Huffman · ‎02-05-2010

Hi Forrest,

Just to add one small note to the great tips from my friend Ginger (+5 points "G")

For the "virtual" portion config DN in CUCM use a CTI-RP to setup your new

Directory Number. As Ginger points out this can then be set for CFWDALL

to the Unity or Unity Connection Pilot # to get this show on the road

Cheers!

Rob