Greetings, im trying to configure dynamic hunt group membership for a small telesales team, however when trying to configure CME using the HLog "Agent Status Control" method i am unable to get the Softkey to activate on the IP Phone. ie "Key is not active here"
Looking at the CME admin guide it does mention having to assign wildcards the the hunt group but it was my understanding that this was only required when following the "Dynamic Membership" feature, this configuration has been taken from page 718/719 on the latest admin guide.
Has anyone got this working succesfully using this method if so is there something im missing? I can configure this feature using wildcards and the ephone-hunt login command under the DN but i would prefer i could just use the Hlog key for simplicity sake.
CME Version 7.1
Here's my current telephony service configuration:
(I have tried using both fac standard and fac custom)
hunt-group logout HLog
fac custom ephone-hunt hlog #21
fac custom trnsfvm #22
Hunt Group configuration:
ephone-hunt 3 peer
list 8367, 8369, 8368, 8378, 8375, 8158, 8345
timeout 15, 15, 15
description Telesales Department
display-logout Logged Out
softkeys idle Newcall Redial Cfwdall Gpickup Pickup HLog
softkeys seized Redial Pickup Gpickup HLog
softkeys alerting Endcall
softkeys connected Hold Confrn Trnsfer TrnsfVM LiveRcd Endcall HLog
softkeys ringing Answer
features blocked Park
Go to 8.0(10) first, that should solve the softkey already.
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