I've got a problem at the Customer's IPCC Enterprise 7.2.
About 2,5% of calls in the welcome script fail at the Translation Route to VRU step (basically one of the first steps in the script) and a translation route time-out event is shown in Router window. CCM is the routing client and there are 2 IP-IVRs which are configured for load-balancing.
Any tips for troubleshooting the problem? The thing is I can't even identify the failing calls to look them up in the PG's opc process output and check what they might have in common.