Upgrade UCCX 7.0 from Enhanced Version to Premium Version

Unanswered Question
Feb 5th, 2010

Hi there,

I think this is a simple question and some of you guys can easely help me! I have a customer with a UCCX 7.0 Enhanced version and i want to upgrade to a Premium version. As far as i know, i have to upload the premium licenses and restart the engine service. There is anything more that is missing?

Thanks,

Jose Arada

I have this problem too.
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Chris Deren Sat, 02/06/2010 - 07:30

Assuming you have the valid premium license already you should be able to do this. However you may still see enhanced seats after that, it it bothers you use the CET tool to remove the old license.

HTH,

Chris

Nathan Luk Sun, 02/07/2010 - 16:56

Hi Chris,

Sorry to hijack Jose. What's the CET tool? I did an upgrade a couple of months back and had to use some temp licenses and then uploaded the perm licenses on a little later and all looked fine until the temp licenses expired they still took the system down and TAC had to go in and remove the old licenses. I have an enh to premium upgrade coming up soon as well and wouldn't mind getting rid of the old licenses just for peace of mind (even though there are no temp licenses involved here).

Cheers,

Nathan

Chris Deren Mon, 02/08/2010 - 07:29

Nathan,

There have been many discussions on CET tool on this forum, I suggest you perform a search to find detailed directions.

Chris

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