We are testing the new platform of UC500 Series – UC560-BRI-K9. The device running this version of IOS: Version 15.0(1)XA and Call Manager Express 8.0.
Everything looks fine, but there is a problem with the B-ACD functionality. We configured this feature the same way like in UC520 where everything is OK, but in UC560 when a user dials the B-ACD pilot number, the device (UC) crashes and going to restart mode. It’s look like a hardware problem. Attached you can find output from the configuration and crashinfo.
Please, could you give me an advice?
There is a bug written against BACD having problems, but not causing reboots. Do you have a TAC case open? We should have a load of IOS that should fix a problem with BACD, and might fix the reboot issue.