As title really, looking for a way of getting names attached to the numbers of incoming external calls. However our company wants it all for free! Can you guys please suggest ways of doing this. If it helps we would like
it to pick up names from Active Directory.
Many thanks in advance.
We had a similar requirement at our company and following consultation with Cisco, we implemented TCL scripting on our voice gateway running H323. I'm not sure if you can integrate it with active directory or not, but in our instance we have to manually enter each name and number you want to display on the IP phones....
The only downside we found afterwards was that engaged tone was not returned to the caller in the event of the user already being on the phone as the call needed to be answered by the gateway for it to be checked against the script.
With this in mind i am now looking for an alternative solution and have found there is freeware available that will perform the same function, removing the need for TCL scripting. As yet i've not had chance to test it, but having read up on it, it looks like it will do the job.
Not sure if i can post the link on here or not, but i could always forward it on privately?!