- Bronze, 100 points or more
Has anyone had an issue with users receiving blank or dead air recordings in their voice mail box?
Our customer has a UC540, an ESW, and softphones. A lot of users had this isuse, then we replaced the ESW switch for other reasons ( bad ports) and now only one user is having the issue. Sometimes she receives "messages" that are blank- no sound- just air. I have no idea where to even begin... I dbl checked that her DID was listed in her user. It is an intermittent problem... most msgs are fine. I PRAY it is not another bad port on our 2nd ESW or anything bizarre.
ideas? anyone else see this?