- Bronze, 100 points or more
I'm looking to be able to distinguish what acd is ringing on a phone when the user is settup to answer multiple acd's. I'd prefer to have a button light up to show which acd is ringing, but it would be o'kay if I could just give it a distinctive ring. Is there a way to do this?
I also don't have the option on the phones to settup 0 out to operator, really I just want them to be able to get back to the main menu but any option might be workable. This is a UC540. Under Voiceview express I don't have the option. Configuring anything in the CUE gui doesn't seem to change it. Is there somewhere where I can configure this?
Appreciate the help