Call Manager Express MOH file distortion

Answered Question
Feb 7th, 2010
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Hi All, I have a site that's using Unified Communications Manager Express version 7.1. The music on hold is a little bit distorted. Does anyone have any recommendations in fixing an issue like this?


thanks,

Dan

Correct Answer by steigja about 7 years 2 months ago

Is your MOH file sampled at the correct rate?  It needs to be 8 bit 8-khz.  I had a similar issue and I had a problem with the audio file. Check this link


http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmemoh.html#wp1010384

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