programmable softkeys not working on 502G/504G v7.4.3

Unanswered Question
Feb 8th, 2010

Phones display  Redial <GAP>  Dir <GAP>

Works on 525G  v7.4.3

Phones do not appear to have "Programmable Softkey Enable" on Web interface  -this looks like another inconsistancy with the 525G

<Programmable_Softkey_Enable ua="na">Yes</Programmable_Softkey_Enable>
  <PSK_1 ua="na"> fnc=sd;ext=*88@$PROXY;vid=outboundextnum;nme=gpickup </PSK_1>
  <PSK_2 ua="na"> fnc=sd;ext=*83@$PROXY;vid=outboundextnum;nme=park </PSK_2>
  <PSK_3 ua="na"> fnc=xml;url=;nme=test </PSK_3>
  <Idle_Key_List ua="na">PSK1|1;PSK2|2;dir|3;PSK3|4;redial;lcr;</Idle_Key_List>

I have this problem too.
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FlyingDoctor_2 Mon, 02/08/2010 - 09:19

Spotted there are 3  syslog messages

PSK1 in Idle key List is not defined

PSK2 in Idle key List is not defined

PSK3 in Idle key List is not defined

yet this works on 525

nseto Tue, 02/09/2010 - 09:17

Dev is asking the following

What is “vid=outboundextnum”?

FlyingDoctor_2 Tue, 02/09/2010 - 11:23

This was the only example of how to program a key to dial out - so I just copied it



Log in to the web administration interface.
STEP 2 Click Admin Login and advanced.
STEP 3 Click the Phone tab.
STEP 4 In the Programmable Softkeys section, under Programmable Softkey Enable,
choose yes.
To configure a speed dial script, enter the following in the PSK field:
where fnc is the function of the key (speed dial), ext (extensionname) is the
extension being dialed, vid is the extension on the calling phone from which the
outbound call is sent, and name is the name of the speed dial being configured.

FlyingDoctor_2 Tue, 02/09/2010 - 11:48

I have taken vid=outboundextnum out

does not make any difference

525 still appears to work 502/4 buttons do not appear

So I guess you also need to add the button to the "off hook list"  if you want to specify which line to dial from

nseto Tue, 02/09/2010 - 13:46

On page 186 of admin guide, it shows how vid is written.

for example, vid=1 means the LED assigned to the 1st extension.

nseto Fri, 02/12/2010 - 08:30

I'll need to log this issue.  Please send the html config of the 504 vs 525 (make sure you are logged in as admin/advanced, using IE go to File/Save As and save as html) and send the 504 and 525 html page.  Dev also needs the ethereal trace of each so they can see what the difference is between 504 and 525.

FlyingDoctor_2 Fri, 02/12/2010 - 08:46

sorry an etherreal trace of what?

the are no calls  involed , and the provsioning is SSL

I will send the configs to your proper email address, not going to post them on a public forum

nseto Fri, 02/12/2010 - 08:59

You had mentioned that there are 3 syslog messages showing not defined for 504 but working on 525, so that's why I was asking for ethereal trace to go with the html config.  If not ethereal, then the syslog file for 504 compared with 525 then.  Please send these and the html files to my user name at


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