Degug Ip Phone om CallManager 7.1.3

Answered Question
Feb 8th, 2010
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Hi all, I have a CM 7.1.3 and want to see debug messages regarding ip set registering - like I do on the CME.


Can you help me and tell me how to do it?


I already activate the trace on tftp events but don't know how to see on this release.


Best Regards,


Jose Carlos

Correct Answer by CHRIS CHARLEBOIS about 7 years 5 months ago

To see the trace files, you need to download them using the CUCM Real Time Monitoring Tool (RTMT).  You can install this from a link within the CUCM Administation Interface, under Application | Plugins.  Once you get that installed, you can go into Trace & Log Central, click on Collect Files, and the application will prompt you for what files from what services on what servers and from what date and time range.  As it runs, it will download the files into a directory on your harddrive.  Look at the status to see exactly where it saves the files.


Good luck,

Chris

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Correct Answer
CHRIS CHARLEBOIS Mon, 02/08/2010 - 12:20
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  • Silver, 250 points or more

To see the trace files, you need to download them using the CUCM Real Time Monitoring Tool (RTMT).  You can install this from a link within the CUCM Administation Interface, under Application | Plugins.  Once you get that installed, you can go into Trace & Log Central, click on Collect Files, and the application will prompt you for what files from what services on what servers and from what date and time range.  As it runs, it will download the files into a directory on your harddrive.  Look at the status to see exactly where it saves the files.


Good luck,

Chris

Jose Carlos Silva Tue, 02/09/2010 - 02:23
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Thanks all for your support.


I will test either with the sniffer and real time monitor.




Best Regards,


Jose Carlos

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