Is there a way to create a dynamic welcome prompt with Cisco CRS Editor? I work for a university, and I would like a way to call into our Auto Attendant to change the default greeting in case of a closing due to inclement weather. I would like to be able to call in and select between the default greeting or have the option to create and post an alternate greeting.
How can I do this?
Yes, this can be done. Create your main script normally, specifying the wav file for your greeting. Then create 2 new scripts (or 1 script that gives both options); The first script will record a new wav file and save it as the name of the wav file you specified in the main and the second file will copy a backup version of the original to the original filename to return the greeting to normal. We use this method ourselves for reporting network-wide issues to callers into our helpdesk.