SRW224G4P Drop off of the netwrok

Unanswered Question
Feb 8th, 2010
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Hi we just purchase the above switch.  At times the switch is not reachable either by telnet, Web or ping.  At first I thought that it was an IP conflict because first thing in the AM I was able to logon to the switch and then later I could not.  I changed the IP and have the same problem.  The switch is in its default factory config just the ip was change to a static ip.  While the switch is unreachable traffic is still being passed just fine. Does any body have any ideas?


I thank you in advance.


John

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alissitz Mon, 02/08/2010 - 20:52
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Hello and Good evening,


I would suggest to contact the support teams.

http://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html


You will likely be asked to upgrade to the latest code if you have not already done so.  I am not sure if there are any known bugs ... perhaps our support center will know.


During the upgrade the switch will be reloaded, so expect a minute or so of downtime.You can get the latest code for this switch from this link:


http://www.cisco.com/cisco/web/solutions/small_business/products/firmware.html


Have a great night,


Andrew Lissitz

ace987654 Fri, 02/12/2010 - 16:36
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Upgraded to

Firmware Version 1.3.1 Feb 20 2009

Now the switch is reachble on the network.


Is this the lastest firmware? Feb 20 2009???

alissitz Fri, 02/12/2010 - 17:29
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Good evening,


Glad to hear that the switch is reachable again.  Yes, this appears to be the latest version.


If this happens again, I might suggest to contact the support center.  Do please have a great weekend,


Andrew

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