02-08-2010 12:01 PM
Hi we just purchase the above switch. At times the switch is not reachable either by telnet, Web or ping. At first I thought that it was an IP conflict because first thing in the AM I was able to logon to the switch and then later I could not. I changed the IP and have the same problem. The switch is in its default factory config just the ip was change to a static ip. While the switch is unreachable traffic is still being passed just fine. Does any body have any ideas?
I thank you in advance.
John
02-08-2010 08:52 PM
Hello and Good evening,
I would suggest to contact the support teams.
http://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html
You will likely be asked to upgrade to the latest code if you have not already done so. I am not sure if there are any known bugs ... perhaps our support center will know.
During the upgrade the switch will be reloaded, so expect a minute or so of downtime.You can get the latest code for this switch from this link:
http://www.cisco.com/cisco/web/solutions/small_business/products/firmware.html
Have a great night,
Andrew Lissitz
02-12-2010 04:36 PM
Upgraded to
Firmware Version 1.3.1 Feb 20 2009
Now the switch is reachble on the network.
Is this the lastest firmware? Feb 20 2009???
02-12-2010 05:29 PM
Good evening,
Glad to hear that the switch is reachable again. Yes, this appears to be the latest version.
If this happens again, I might suggest to contact the support center. Do please have a great weekend,
Andrew
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