We have a customer with a CUCM 6 and Genesys contact centre integration. They are using NICE to record inbound calls destined to the agents. What we have found is that the audio in the beginning of each recording is clipped. The file contains approx 1-2 secs of silence and then the rest of the greeting that the agent is saying is heard. So if the agent is actually saying "Welcome to ABC corporation", in the recording the first one or two words are missed and instead there is complete silence. The customer who has dialled in can hear the agent fine. Its just the recording that seems to have a problem. Has anyone come across a similar problem or would happen to have some idea on this? Your help is much appreciated.