Auto Attendant in CUCM BE 7.1

Unanswered Question
Feb 9th, 2010

Dear all,

I need a guide to setup Auto Attendant in CUCM BE 7.1. CUCM BE include Cisco Unity Connection. Please give me a detail steps to configure it.

Thanks.

I have this problem too.
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Tommer Catlin Fri, 02/12/2010 - 09:42

Here is the guide to Connection:

https://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/administration/guide/7xcucsag060.html

Even though you have BE,its the same.

They called "Call Handlers"

Typically you setup a CTI route Point in CUCM which points to Unity Connection. (or to voicemail)  Then in Unity create a new call handler with that 4 digit number you assigned in CUCM CTI Route Point.

Then build your caller inputs.

Jaime Valencia Tue, 01/18/2011 - 18:30

Because you don't, CUC doesn't even know who is routing the call. It just cares about which DN it's coming from as a FW call.

The same DN you configure in the CTI RP you configure in the call handler OR you leave the call handler DN blank and configure a call routing rule to handle this.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

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