NAM not monitoring Active Calls

Unanswered Question
Feb 9th, 2010

Hello, I have installed a NAM (WS-SVC-NAM-1-250S) in a VSS.

The NAM capture traffic and it seems work fine but I can´t see the Active Calls or Known Phones but I do see RTP Streams.

I don`t know if some aditional configuration is needed or it is because my Voip telephony is Avaya and there is a incompatibility.

The card is installed in the Distribution VSS, where is concentrated the server´s and user´s access swtiches, so i think the nam is in the way of calls signaling.

Thank you.

I have this problem too.
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Joe Clarke Tue, 02/09/2010 - 10:14

This could be related to CSCse14917.  This bug states that there are known incompatibilities between voice monitoring and non-Cisco voice products.  Avaya was explicitly called out.  The bug was closed as support is not planned for the NAM.

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