I have enterprise IPCC containing one ICM & two CVPs.
I need to make a simple script as follows:
welcome prompt (concatenated of five separate waves)
if user press one------>goes to 1000
if user press two------->goes to 1001
if user press three------>goes to 1002
if user press four-------->goes to 1003
for repeating the main menu user press #.
I have the following Qs:
1-Does scripting make on ICM itself or CVP.
2-How I can upload wav files to server?
3-How i can upload script to server?
4-how i can add jtapi trigger to the script?
5-How i can concaenate wav files to be heared as if one file when user running script?
I did this many times on express edition IPCC but enterprise not
Any good help guys?
ICM processes route requests based on Dialed Number>Call Type>Routing Script. All three of these connections have to be in place for the route request to be processed. It seems you have your dialed number assoction to a call type but the call type isn't associated with a routing script. In ICM Script Editor you need to go to the Call Type Manager and assign the call type to your routing script
What is the default directory? You got an old script, what type of script? I'm a little slow as i don't fully understand your call flow scenario.