UCCE 7.5 Set agents back to ready after Rona?

Unanswered Question
Feb 9th, 2010

Hi All

Is there any way in UCCE that you can set agents back to ready if they are put to not ready after RONA? I know there is a global option for this in UCCX but not sure about UCCE? They are using CAD 7.5 and UCCE 7.5.

If not any other work around that you may know of?

Thanks,

Matt

I have this problem too.
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Chad Stachowicz Tue, 02/09/2010 - 11:05

The only way I know that you can do it, is to se tthe Agent Desk Setting RONA, 1 seconds HIGHER then the CVP RONA timer.

Therefore is CVP is 15 seconds, set the Agents Desk Settings to 16.

This will prevent the Agent Desk settings from moving the agent to Not Ready.

CVP allows the use of custom RONA timers with SIP, so if its just for a few agents you may need to add specific routes for their extensions with the appropriate CVP RONA timers.

Cheers,

Chad

matthewpage Tue, 02/09/2010 - 11:46

Hello Mate

Yeah it is just for a couple of agents that work remotely at night. I guess setting the RONA to like 200 seconds on CVP for those extensions is going to have the similar affect.

Thanks

Matt

Chad Stachowicz Tue, 02/09/2010 - 11:49

Well, rememebr you still want it to hunt around right?  so maybe not that high...

Cheers,

Chad

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