Unable to retrieve agent calls after they are removed from system in Quality Management 2.3(1)

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Feb 9th, 2010
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Configuration with UCCX 5.0(2) is as follows.


Agents are created with User IDs in CUCM that then create agents in UCCX.  When an agent leaves, that phone, User ID, etc. are updated to reflect the new user.  When this happens, QM does not recognize the agents name anymore, so calls can not be retrieved.  Is there anything in the configuration that is wrong or I have to change in QM in order to pull up agents calls after an agents name is no longer in UCCX?


Thanks.

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