UNITY DB Missing

Unanswered Question
sopayne Tue, 02/09/2010 - 10:21
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I would suggest you check the tempu.log for errors and see if that leads you anywhere.  Then try re-running the Unity install/setup.exe.

The UnityDb is created before the reboot is initiated, and before the Services Configuration Wizard is kicked off.

Good luck!

Bradford Magnani Tue, 02/09/2010 - 10:38
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I would try running Commserver>ConfigMgr.exe, click Advanced button.  Run the "Run Database Configuration Script".  If that doesn't create the UnityDb, try running "Run Database Extended Script".

Hope that helps,


sopayne Tue, 02/09/2010 - 11:13
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Tools Depot>Admin tools section should have services configuration wizard option.

sopayne Tue, 02/09/2010 - 12:01
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Check that you didn't miss anything with regards to permissions.

Specifically, you should have created a domain account for:  Unity install, Unity Msg Store Svc and for Unity Dir Svc.  These 3 are separate because of specific needs of each and trying to use one for all 3 instances will result in failures.

If you need to create new accounts, then re-run Permissions Wizard while logged on as an account that Domain Administrator permissions.  You should run Services Configuration Wizard while logged in as the Unity install account.

sopayne Tue, 02/09/2010 - 12:05
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One other thing crossed my mind after I sent the last response-- is the replacement system set up exactly as the original, i.e. with the same Operating system, service packs and versions of mailstore?

Make sure that the system has supported software + SPs as per this link: http://www.cisco.com/en/US/docs/voice_ip_comm/unity/41/requirements/40_41cusysreq.html

It looks like the root of all this was CD2.. I downloaded Cd1 and 2 again and verofied the size

of the uncompressed folder. The one I uses was 224 mb and it should have been 356.. I reran the the Unit install and it cleaned up SQl, and then permissions ,.

All the suggestions from you guys were bang on at each stage..

It just finished configuring.. now for the dirt restore and see what happens

Thanks for all the replies

Rob Huffman Tue, 02/09/2010 - 12:28
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Hi Sonya and Brad,

Great follow through on this thread! +5 points for each of you for your excellent

work here




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