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Cisco Unity system call handler issue

latintrpt
Level 1
Level 1

I'm having an issue with recording a voice greeting with a system call handler i'm setting up.  I'm trying to use the phone where Cisco Unity calls my phone so I can do the recording over the phone instead of using my computer.

I'm getting an error message.  See attachement.  Any idea how this can be fixed?

Cisco Unity Connection version: 7.1.3.10000-68

4 Replies 4

chris.warren
Level 1
Level 1

check your CSS and make sure the ports can dial your DN

I checked the CSS on each voicemail port and it was set correctly.

Look at the Unity restriction tables and make sure you can dial the DN.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

ah, well I looked in here I noticed something very weird.  Minimum length of dial string* was set to 9.  Our internal DN's are set to 5.  I set that field to 5 and tried it again and it worked.  Thank You

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