How can I get phone to ring outloud when one of the lines are off hook, UC560

Unanswered Question
Feb 9th, 2010

I got a UC560.  I have a phone that has 6 lines configured with the same extension, but different ephone-dns of course.  When I go off hook, on let's say line one, when the next call comes in I see the call coming in on my display, but it doesn't ring.  How can I get the phone to ring when I'm off hook?

I have this problem too.
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jestowe Tue, 02/09/2010 - 17:12

Thank you for visiting the Cisco Community.

So you're using 6 lines with the same extension?  Have you thought about multiple extensions using a hunt group to ring all?  Or shared extensions if you have multiple phones with multiple extensions?


Audy Bautista Tue, 02/09/2010 - 18:06

This client came from an enterprise environment, so I had to replicate the settings as much as possible.

So do you know how I can get the phone to ring loudly even when I'm off hook on one of the lines?

Audy Bautista Wed, 02/10/2010 - 06:19

Issue resolved.  Configuring below did the trick, but make sure you don't have "no call-waiting beep" configured, if you do you'll have to no it out:

ephone-dn  18  octo-line
call-waiting ring

or below if the "no call-waiting beep" is configured:

ephone-dn  18  octo-line

call-waiting beep

call-waiting ring


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