How can I get phone to ring outloud when one of the lines are off hook, UC560

Audy Bautista · ‎02-09-2010

I got a UC560. I have a phone that has 6 lines configured with the same extension, but different ephone-dns of course. When I go off hook, on let's say line one, when the next call comes in I see the call coming in on my display, but it doesn't ring. How can I get the phone to ring when I'm off hook?

jestowe · ‎02-09-2010

Thank you for visiting the Cisco Community.

So you're using 6 lines with the same extension? Have you thought about multiple extensions using a hunt group to ring all? Or shared extensions if you have multiple phones with multiple extensions?

Jeff.

Audy Bautista · ‎02-09-2010

This client came from an enterprise environment, so I had to replicate the settings as much as possible.

So do you know how I can get the phone to ring loudly even when I'm off hook on one of the lines?

Audy Bautista · ‎02-10-2010

Issue resolved. Configuring below did the trick, but make sure you don't have "no call-waiting beep" configured, if you do you'll have to no it out:

!
ephone-dn 18 octo-line
call-waiting ring

or below if the "no call-waiting beep" is configured:

ephone-dn 18 octo-line

call-waiting beep

call-waiting ring