- Bronze, 100 points or more
I have an installation with a mix of SIP trunk lines (1 per handset) and CO lines (x4) on a UC520 (16 user) with 7 SPA508G phones. Our customer wants to have each of the lines labelled on the phones so that the operator of the phone can tell others at what number he can be reached. My original plan was to map the 4 CO lines directly to the left four buttons (5-8) and label them with the CO line so they can read it directly off of the displays. The top right button would be labelled with their extension, which also gives them access to the SIP trunk lines.
Here are my problems:
1. I have no way to label the Extension button as both the Extension and as the SIP trunk line that is associated with that phone.
a. Any ideas on how to label these to make it easy for the operator to know what extension he is and what SIP line rings his phone?
2. If an operator simply goes off hook and begins to dial, he needs to dial "9" to access an outside SIP or CO line. If the operator presses the button mapped to the CO line, he does not need to dial "9" to get out. He can just dial the phone number.
a. Any thoughts on how to make this simple so that every time the operator picks up, he needs to dial "9" to get out?
Thanks in advance,