We'd like to implement IVR feature for Call Center. Requirement:
- when customer call to Call Center, after conversation complete (between agent and customer), agent will ask customer whether they have time to provide feedback or not. If yes, then agent will transfer customer call to another IVR (prompt) which ask customer and customer will response to thoes questions by press 1 or 0 (1 for satisfied, 0 for not satified).
- And build report for that IVR feedback
We are using IPCC Express Enhance version 4.0. Does anyone here know whether this version can implement something like that? If we can implement something like this with the current version we use, how do we do it? Any idea?