How to create a new Call-pick-up group?

Answered Question
Feb 10th, 2010

Hi,

I am new to IP-telefoni and to our "Cisco Unified CM Administration System version: 7.0.1.11000-2." installation.

How do I create a new call pickup group and what do I need before I can create a new one? (I know that a call-pickup-group has a number and that you add phones to it).

I have tried to search on some information on how to create a Call pickup group, and I have tried to search on examples on how it is done, but has not been successful so far.

Can you help a newbie?

Kind regards,

Carl-Marius

I have this problem too.
0 votes
Correct Answer by rob.huffman about 6 years 10 months ago

Hi Carl-Marius,

Well you've already got the concept so, you're halfway there

This first Tech Note is based on CCM 4.x but the general thoughts

carry over well to CUCM 7.x and show the config steps;

Configuring and Utilizing the Call Pickup and Group Pickup Features with Cisco CallManager

http://www.ciscosystems.am/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080094380.shtml

Keep this link handy, you will find much of your reference material via this site;

Cisco Unified Communications Manager (CallManager)

Maintain and Operate Guides

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html

This guide is specific to your enquiry;


Cisco Unified Communications Manager Features and Services Guide, Release 7.0(1)

Call Pickup

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_0_1/ccmfeat/fscpickg.html

Hope this helps!

Rob

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Correct Answer
rob.huffman Wed, 02/10/2010 - 05:53

Hi Carl-Marius,

Well you've already got the concept so, you're halfway there

This first Tech Note is based on CCM 4.x but the general thoughts

carry over well to CUCM 7.x and show the config steps;

Configuring and Utilizing the Call Pickup and Group Pickup Features with Cisco CallManager

http://www.ciscosystems.am/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080094380.shtml

Keep this link handy, you will find much of your reference material via this site;

Cisco Unified Communications Manager (CallManager)

Maintain and Operate Guides

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html

This guide is specific to your enquiry;


Cisco Unified Communications Manager Features and Services Guide, Release 7.0(1)

Call Pickup

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_0_1/ccmfeat/fscpickg.html

Hope this helps!

Rob

Carl-Marius.Steensen Thu, 02/11/2010 - 04:23

Hi Rob,

Thank you very much for your quick answer! - Now I have something to work on with.

Kind regards,

Carl-Marius

rob.huffman Thu, 02/11/2010 - 05:25

Hey Carl-Marius,

You are most welcome my friend

When you are working with these new (to you) features and

configs, it's really great to set yourself up a small test lab. Use some

various phone models if possible and then you can try out all

these setups without impacting any production phones. Ultimately,

you will find that an "actual" lab is almost a must for working with

Unified Communications.

Cheers!

Rob

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