I have CCX 7.0 installation and I have one small problem that I cannot find solution for. CCX recording - there are two modes of recording - "SPAN port recording" and "desktop recording". How do I tell CCX system to use "desktop recording"?
At the moment it seems that servers are trying to use "SPAN recording" and, obviously, are recording silence because SPAN is not configured in the LAN. I used NICQ utility to check if netcards in PCs are fine - they are (promiscous mode is supported, voice traffic is heard, CDP neighors detected, etc. - all tests successful). So, it seems that there is some setting I'm missing. I checked docs and couldn't find it. Any ideas? Could somebody point me to the right direction?