Silent Monitoring Using CUCM7.0 and IP Communicator

Unanswered Question
Feb 10th, 2010

Hi,

Is there any way I can silently monitor an extenion that is running on Cisco IP Communicator.?

Regards,

Hammad.

I have this problem too.
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Vladimir Savostin Sun, 02/14/2010 - 05:26

Hello Hammad,

Yes, it is supported with CIPC version 7.0(1) or higher.

Please check Feastures and Services Guide for details:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_1_2/ccmfeat/fsmr.html

CIPC is not listed as a supported model, but this is a mistake described in the defect
CSCtb95488 FSGuide missing phones for Silent Monitoring and Recording devices

Regards,

Vladimir.

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