RV042 and Windows 7 w/ QuickVPN cannot connect

Answered Question

I have an RV042 that we are able to access with XP using the QuickVPN client, but now we've added a laptop running 7 Premium 64-bit.  I've downloaded the newest client (1.3.0.3), run it in Compatibility mode (Windows XP, tried both SP2 and SP3), te router status indicates I'm online, but the client gets as far as Verifying Network, then an Info windows appears which states: "The remote gateway is not responding.  Do you want to wait?"


I have also tried the VPN Client built in to Windows with no luck, connection failed with error number 800.


Looking for any assistance with this.  I'm certain its with Windows 7, as the XP boxes have no trouble connecting.


Thanks in advance for any help,


Dan

Correct Answer by josruiz about 7 years 5 months ago

Mr. Dan; window 7 still have some issues concerning QUICK VPN, at this time is not supported by window 7 but some times we make work.

My suggestion for you is if you can contact us at 866-606-1866 US/CANADA, we may be able to assist you with this issue.

Correct Answer by Steven Smith about 7 years 5 months ago

Quick VPN isn't supported for windows 7 yet.  The 1.4.X.X release will support this and will be released soon.  Sorry, I don't have a date for this.

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Correct Answer
Steven Smith Thu, 02/11/2010 - 07:29
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Quick VPN isn't supported for windows 7 yet.  The 1.4.X.X release will support this and will be released soon.  Sorry, I don't have a date for this.

Correct Answer
josruiz Thu, 02/11/2010 - 08:28
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Mr. Dan; window 7 still have some issues concerning QUICK VPN, at this time is not supported by window 7 but some times we make work.

My suggestion for you is if you can contact us at 866-606-1866 US/CANADA, we may be able to assist you with this issue.

qumartin Thu, 02/18/2010 - 03:57
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Mr. Dan currently the work around for people who have windows 7 trying to use quick vpn is to run it in compatiblity mode using Windows vista w/service pack 2. I hope this will work for you and take care of your problem for now until the next version is released.