CUCM 7 and UCCE 7 integration

Answered Question
Feb 10th, 2010
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Hello friends,

I'm trying to integrate CUCM7 with UCCE7.

I have done CUCM7 with UCCX integration (by jtapi) before but not sure about CUCM7 with UCCE integration. Do I need PG  in this case?

As I'm new with UCCE just wondering anyone can give me some idea or URL for reference link.

Thanks in advance!

Fei Xue

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Overall Rating: 5 (1 ratings)
Abdulbaseer Mohammed Thu, 02/11/2010 - 23:31
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Go through some of the SRND documents.  UCCX can do the job of


In UCCE world you have different models that gets deployed.  If you take CVP into consideration CM can be behind that so it really get complicated.

Simple UCCE is call comes to CM, handed off to ICM, ICM drives the decission making uses IP IVR for prompting and collecting then ICM decides where to send call, informs CM to send call and wala voice connection happens.

That is really one scenario high level.  In ICM you need DNIS or RP tied to Call Type and Call types are tied to ICM scripts so on...

Again start with UCCE SRND, then use the scripting guides for UCCE you will get good start.

Good luck.



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