CiscoView Package for WS-C3750V2-48PS

Answered Question
Feb 11th, 2010

Hi,

We've just installed the first (of many) WS-C3750V2-48PS switches in our network but CiscoView is not recognising the device.

Does anyone know which packages I need to install for these to be supported.

We're running LMS3.2, CiscoView 6.1.9, RME 4.3.1 & CS 3.3.0

Thanks.

I have this problem too.
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Correct Answer by Joe Clarke about 6 years 9 months ago

You do not have the Cat3750 package installed properly.  You can try copying all of the .zip files from NMSROOT/www/classpath/com/cisco/nm/xms/psu/pkgs/cvw to this directory (with Daemon Manager shutdown).  If the PSU repository is good, then you should be able to see your 3750s in CiscoView again.

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BlueyVIII Fri, 02/12/2010 - 08:53

Hi Joe,

I did an SNMPWalk of the switch and the following was returned :-

RFC1213-MIB::sysObjectID.0 = OID: CISCO-PRODUCTS-MIB::catalyst37xxStack

Does this help?

Joe Clarke Fri, 02/12/2010 - 09:03

This switch is supported in version 9.0 of the Cat3750 CiscoView package.  You can update your packages from Common Services > Software Center > Device Update.

BlueyVIII Fri, 02/12/2010 - 09:54

Thanks for the reply Joe.


I did as you suggested (the previous 3750 package was v8.0), however, now whenever I try and use CiscoView for any 3750 I get the message shown in the attachment. (This included 3750's that used to work perfectly with CiscView)

Any idea's how I can fix this?

BlueyVIII Mon, 02/15/2010 - 02:29

I did an SNMP walk on a 3750-24-PS (that used to work fine with CiscoView) and it came back as below.

RFC1213-MIB::sysObjectID.0 = OID: CISCO-PRODUCTS-MIB::catalyst37xxStack

This means that both the 24PS and the V2-48PS have the same ObjectID. Could this be the reason they're not working??? (ie, this SysObjectID not included in the latest package version?

Any help?

Joe Clarke Mon, 02/15/2010 - 15:43

It sounds like the package was not installed properly.  How did you install the Cat3750 package?  Did you install the other supporting packages as well (i.e. DtShare)?

BlueyVIII Mon, 02/15/2010 - 15:49

Thanks Joe...

I only updated the Cat3750 package (from V8 to v9) by going to Common Services > Software Center > Device Update then using the Cisco.com, choosing CiscoView and then selecting the Cat 3750 package.

Is there anything else I needed to update?

Joe Clarke Mon, 02/15/2010 - 15:53

Yes.  You should always install ALL available updates.  If you do another device update for CiscoView, you will note that at least a new package, DtShare needs to be installed.  That package is required for Cat3750 version 9.0.

BlueyVIII Tue, 02/16/2010 - 02:06

Hi Joe,

I ran the Device Update again and this time installed All available packages, however, the problem is still occuring.

I've attached the list of packages that I updated and noticed that there isn't one called "dtshare" as you mentioned above (see attached screenshot). I installed all the packages anyway.

Once the installation had completed I ran another check for updates but there are now no updates available.

Any clues?

Attachment: 
Joe Clarke Tue, 02/16/2010 - 10:47

I cannot reproduce.  Post your cv.log and NMSROOT/MDC/tomcat/logs/stdout.log and stderr.log.

BlueyVIII Wed, 02/17/2010 - 05:38

Hi Joe,

Logs attached as requested. I last tried CiscoView at 13.28 on 17/2/10 and you can see from cv.log that appears to fail because of an unkown sysobjectID.

Does this help anymore?

Attachment: 
Joe Clarke Wed, 02/17/2010 - 08:32

Post the list of files under NMSROOT/MDC/tomcat/webapps/CVng/WEB-INF/classes/com/cisco/nm/cvw/devpkgs.

Correct Answer
Joe Clarke Wed, 02/17/2010 - 08:55

You do not have the Cat3750 package installed properly.  You can try copying all of the .zip files from NMSROOT/www/classpath/com/cisco/nm/xms/psu/pkgs/cvw to this directory (with Daemon Manager shutdown).  If the PSU repository is good, then you should be able to see your 3750s in CiscoView again.

BlueyVIII Thu, 02/18/2010 - 07:15

Hi Joe,

I copied the Zip files as you suggested and everything is now working again. Both the old 3750's and V2's are now working perfectly within CiscoView.


Thanks for you help.

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